Frequently Asked Questions

OfficeZaa is a leading online retailer specializing in office supplies, furniture, technology, and business solutions. We offer a wide selection of high-quality products to help businesses create productive workspaces.

Currently, we ship within the United States. We are working on expanding our shipping options to include international destinations in the future.

You can create an account during checkout or by contacting our customer service team. You'll need to provide your email address and create a password. Having an account allows you to track orders, save favorite products, and checkout faster.

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. All payments are processed securely through encrypted payment gateways.

You can cancel your order if it hasn't shipped yet. To cancel or modify an order, please contact our customer service team immediately at support@officezaa.com or 1-800-OFFICEZ. Once an order has shipped, it cannot be cancelled but can be returned following our return policy.

Yes, once you place an order, you will receive an email confirmation with your order number and details. You'll also receive shipping notifications when your order is processed and shipped.

We offer several shipping options including standard shipping (3-5 business days), expedited shipping (2-3 business days), and overnight shipping (1 business day). Shipping costs vary based on the option selected and order weight. Free shipping is available on orders over $50.

Standard shipping typically takes 3-5 business days. Expedited shipping takes 2-3 business days, and overnight shipping arrives the next business day. Processing time is usually 1-2 business days before shipment.

Yes, once your order ships, you'll receive a tracking number via email. You can use this tracking number on the carrier's website or log into your account to track your order status.

We offer a 30-day return policy. Items must be unused and in their original packaging with all tags attached. Please see our Returns Policy page for complete details.

Once we receive your return, it typically takes 5-7 business days to process your refund. The refund will be issued to your original payment method, and it may take an additional 5-10 business days to appear in your account.

Return shipping is the customer's responsibility unless the item was defective, damaged, or the wrong item was shipped. In those cases, we provide a prepaid return shipping label.

We strive to provide accurate product descriptions, specifications, and images. However, if you receive a product that doesn't match its description, please contact us immediately for a full refund or replacement.

Product warranties vary by manufacturer. Most products come with manufacturer warranties, and details are provided on individual product pages. We also offer extended warranty options for select items.

Click on "Forgot Password" on the login page. Enter your email address and we'll send you a link to reset your password. If you need assistance, contact our customer service team.

You can reach our customer service team by phone at 1-800-OFFICEZ, email at support@officezaa.com, or through our contact form. Our support hours are Monday-Friday, 8 AM - 6 PM EST.